Cancellation Policy

Cancellation requests should be made as soon as possible after placing an order. Requests are reviewed based on order status, product type, and whether processing has started.

If the order has not been processed, packed, customized, or shipped, cancellation may be approved by our team.

Customized, made-to-order, engraved, resized, or specially sourced jewellery may not be eligible for cancellation once production or procurement has started.

Our team will confirm the applicable terms before accepting major customization requests.

Orders that have already been shipped cannot usually be cancelled. In such cases, the request may be handled under the return or refund policy if applicable.

Shipping charges, payment gateway charges, or other non-recoverable costs may be deducted where applicable.

For approved cancellations, refunds are processed to the original payment method or another approved mode after internal verification.

Bank or payment provider timelines may vary after the refund is initiated.

To request cancellation, contact our support team with your order number, registered contact details, and reason for cancellation.