Return & Refund Policy
This policy explains how return requests are reviewed and how approved refunds are processed.
Return Eligibility
In return/exchange policy- We will accept return/exchange only if return/exchange request raised within 2hrs of product delivery.
Customized, engraved, resized, made-to-order, or specially sourced jewellery may not be eligible for return unless there is a verified defect or order issue.
Return Request Process
To request a return, contact our support team with your order number, registered contact details, Product unboxing video, and reason for the request.
Our team will review the request and share the next steps if the return is eligible.
Inspection
Returned products are inspected after they are received. Refunds or replacements are approved only after verification of product condition and return eligibility.
If an item is found used, altered, damaged, incomplete, or different from the original dispatched product, the return may be rejected.
Refund Timeline
Approved refunds are processed to the original payment method or another approved mode after inspection and internal confirmation.
Bank, card, or payment provider timelines may vary after the refund is initiated.
Non-Refundable Charges
Shipping charges, payment gateway fees, customization charges, certification charges, or other non-recoverable costs may be deducted where applicable.